A Twitter user identified as @alabimoseso has decried that a staff of a popular airline Aero Contractors allegedly double-charged him for missing his flight.
“I book an aero ticket to Lagos from Abuja for 11.50am but missed the flight. So I went to their stand to reschedule for 3.45pm but to my dismay, I was told that I can’t get a seat. After waiting for like 20minutes she asked me to pay about N13,000.00 which I said ok,” he wrote on Twitter.
“As I picked my call to tell my admin in the office she said she does not even think the seat will be available again. And that was how I stood there for over an hour begging aero contractor staff who should be the one showing they care about there customers.
“In the long run, she said I had to pay N30,667. I lamented to no avail. I had to pay this to reschedule my flight. But to my shock, there are still empty seats on the aircraft after we all boarded.”
Meanwhile, there have been similar complaints from other customers lamenting how the airline company had treated them.
Whatever you do, don't book a flight online with aero contractors @flyaero you will regret it! Trashy website, inoperative email addresses and non chalant customer service.
— BLISS (@pryzlex) April 1, 2019
When aero contractor turn NURTW people?? Na all this drivers i knoe say dey do this kind thing
— kay 👉👌🤣 (@Durnkayzor) April 9, 2019
Make God just they protect us, the aero contractor that I board to Lagos is worst.
— babatunde (@babson04) April 1, 2019